Terms &
Conditions

These terms govern (i) any offer that you receive to sell your Product to or through UnlockSolution Inc Website and (ii) any Product you purchase from UnlockSolution Inc Website. These terms, the terms that govern your use of UnlockSolution Inc websites, including UnlockSolutionInc.com and buy.unlocksolutioninc.com ("UnlockSolution Inc Websites"), the UnlockSolution Inc Services and any and all applications included therein, which terms are located at UnlockSolutionInc.com/legal, and any supplemental terms or policies that accompany a specific transaction, feature or application, collectively, make up an agreement between you and UnlockSolution Inc (the "Agreement"). You acknowledge that this Agreement is in electronic form and has the same force and effect as an agreement in writing. In this Agreement, the term "you" or "your" means an individual or entity exercising rights under this Agreement.

In order to complete a Trade-In or Purchase or to complete any other transaction with UnlockSolution Inc, you must: (i) Create an account with us (Trade-In transaction only); (ii) Provide true, up to date and accurate account information about yourself and any Product you submit to us or Purchase from us; (iii) Comply with all terms and conditions of this Agreement; (iv) Comply with all applicable laws and regulations, including all import and export laws as described in Section 15 below; (v) Transact on behalf of yourself and not on behalf of others; and (vi) Be over eighteen (18) years of age and have the legal capacity to enter into agreements and to convey title and interest in any Product that you submit to us. UnlockSolution Inc reserves the right to suspend or terminate any account and/or any transaction at any time in its sole discretion.

In order to receive payments for any Products in connection with a Trade-In, you must provide us with information including a valid email address at which you are able to receive email, a valid postal address at which you are able to receive mail, and your first and last name. In order to receive any Product you Purchase, you must provide us with information including first and last name, email address at which you receive email, phone number, billing address, and a valid postal address at which you are able to receive mail (if different from the billing address). On UnlockSolution Inc behalf, PayPal will process your payment for a Purchase and you are required to provide your applicable credit card number, expiration date and CVV code (unless you are paying for the Purchase using your PayPal account). UnlockSolution Inc will not receive or store your credit card information.

UnlockSolution Inc shall not be responsible for communication errors should your contact information be inaccurate or incomplete. You are responsible for ensuring that you can receive emails from UnlockSolution Inc and UnlockSolution Inc is not responsible for any emails that were not received by you because they were blocked or filtered as spam. You understand and agree that if you fail to provide us with accurate and up to date information about yourself: (a) we will not be responsible for any misapplied Trade-In payments or Trade-In payments sent to a wrong address, and (b) any unclaimed funds may be subject to collection by governmental authorities under applicable unclaimed funds and escheat laws. You agree that we have no obligation to you if any of your unclaimed funds are turned over to governmental authorities in accordance with applicable law.

The following terms also apply to any Purchase transaction:

• Payment — You agree to pay all charges that may be incurred by you or on your behalf through the Website(s), at the prices in effect when such charges are incurred including, without limitation, all shipping and handling charges, and you authorize UnlockSolution Inc to charge all sums for the order(s) that you make to the payment method specified at the time of your order. In addition, you remain responsible for any taxes, including but not limited to state sales tax, that may be applicable to your order(s).
• Shipping — Shipping is not free. UnlockSolution Inc provides fixed, leveled prices associated with ground, expedited, and next day shipping. Shipping is based on the number of units being shipped.
• Returns — UnlockSolution Inc offers a 30-day domestic returns, for up to ten (10) Product returns, per customer, per calendar year. The 30 day return period commences on the delivery date, as reported by the shipping carrier. In the event of a return, UnlockSolution Inc will refund the full amount of the item(s) being returned minus a $15 restocking fee per Product. If free return shipping applies to a purchase, it is only valid within the 50 United States based on the original delivery address and using the UnlockSolution Inc provided shipping label. The cost of any return without a return merchandise authorization or without using the supplied shipping label is your responsibility.
• Consumables — Consumables such as batteries have a limited lifespan and may not function in a like-new manner. Please be aware that some Products require a wireless carrier service contract and/or a data plan in order for the Product to be fully functional. These services and plans are not included in the purchase price and are not provided by UnlockSolution Inc unless separately offered and purchased.
• Product Pricing — UnlockSolution Inc regularly adjusts prices based on a variety of factors, including market conditions and individual Product condition, and therefore does not price match with other Product sellers and does not provide price adjustments once a payment is complete. Prices for the same or similar Products may vary between the UnlockSolution Inc Websites and third-party marketplaces like eBay or Amazon.
• Product Availability — Products are not guaranteed to be available until the order for Purchase is accepted. Notwithstanding the foregoing, UnlockSolution Inc reserves the right to cancel any order for Purchase at any time prior to delivery of the Product for any reason.
• Maximum Product Quantity — UnlockSolution Inc does not permit more than five (5) Product purchases per transaction. If you are interested in purchasing a greater quantity, please contact Customer Care.
• Partial Order Fulfillment — If an order can only be partially filled, all currently available Product(s) will ship, in one or multiple shipments, and UnlockSolution Inc will reimburse the payment of unavailable Product(s) not shipped to the original method of payment.
• Technical Support — UnlockSolution Inc Customer Care is not a trained network or technical support provider, it is your responsibility to work with your wireless carrier or data provider to get the Product set up and functioning on the carrier network, for more information please see UnlockSolutionInc.com.

The availability and eligibility of Products changes frequently. UnlockSolution Inc determines, in its sole discretion, which Products are eligible for purchase or made available for sale by or through the UnlockSolution Inc Services and UnlockSolution Inc Websites and for which eligible Products UnlockSolution Inc will provide an offer or make available for sell. UnlockSolution Inc may terminate the eligibility of certain Products at any time and without advanced notice, but such termination will not affect any Products for which you have already accepted an offer, which is good for thirty (30) days, except as set forth in Section 9 below. UnlockSolution Inc reserves the right to cancel any Purchase and refund any applicable purchase price actually received by UnlockSolution Inc at any time prior to delivery of the Product to You.

UnlockSolution Inc uses three (3) basic Product conditions to grade Products for Trade-In, ranging from "Flawless" or "No Noticeable Flaws" to "Broken" or "Functional or physical problems." Conditions can vary widely between categories and types of Products. Broadly, UnlockSolution Inc Product definitions are as follows:

• i. Flawless or No Noticeable Flaws: the item looks like it has never been used and is 100% functional.
• ii. Good or Normal wear and tear: the item has visible signs of use, but is otherwise 100% functional.
• iii. Broken or Functional or physical problems: the item does not turn on, one or more Product functions is non-operative or the item has serious physical damage that inhibits use (e.g. broken or cracked screen or missing parts).

The above definitions are broad guidelines. More specific condition definitions specific to the category and/or type of Product may be included on the UnlockSolution Inc Trade-In Website offer screen and serve as the effective condition definition for that product. Condition definitions are subject to change at UnlockSolution Inc discretion. If you are uncertain about your Product's condition, please seek guidance by contacting UnlockSolution Inc customer care.

UnlockSolution Inc offers three (3) product conditions for purchase:

• i. "UnlockSolution Inc Certified Fair" — which means all product features work (except for those requiring carrier service or data plans, which must be purchased separately if so desired) and the Product may feature some wear and tear that does not affect the functionality of the Product.
• ii. "UnlockSolution Inc Certified Good" — which means all Product features work (as noted above) and there may be light scuffs or nicks that do not affect the functionality of the Product.
• iii. "UnlockSolution Inc Certified Excellent" — which means the device is in like-new condition with very little or no wear.

All offers will be based on UnlockSolution Inc own determination of the Product value in reliance on the accuracy of the information you supply us. UnlockSolution Inc will use its discretion to determine the Product value, weighing factors that may include the Product's model, functionality, and condition and whether necessary Product accessories have been provided by you. Upon receiving an offer, you have the option of accepting or rejecting that offer. Acceptance indicates you are willing to provide your Product to UnlockSolution Inc at the offered price. If you do not accept UnlockSolution Inc offer, the specific transaction expires. If after rejecting the offer you change your mind and want to accept the offer, you will need to open another transaction with us at which point, assuming the Product is still eligible for purchase, the new offer may be different as Product prices are subject to change.

You must have all right, title, and interest in any and all Products you seek to sell to UnlockSolution Inc and all Products must be able to be activated for new service (unless the Product is incapable of being activated because it is in "Broken" condition). The Products and the sale and shipment of such items to UnlockSolution Inc: (a) must comply with all applicable laws, statutes, ordinances, including without limitation all import and export laws as described in Section 14 below, (b) may not infringe on third party intellectual property rights (including copyrights, trademarks, patents, trade secrets or other proprietary rights), and (c) shall not be counterfeit, stolen, or fraudulent. You represent and warrant that the Products are free of any liens or encumbrances, including third-party software which may not be transferred or for which royalties are due. By using the UnlockSolution Inc Services, you agree to indemnify UnlockSolution Inc from all claims or losses sustained by UnlockSolution Inc as a result of any breach of your representations and warranties.

When packaging your Product, be sure to include all materials included in your description when we calculated your offer for Trade-In, or, in the case of Purchase, include all materials provided by UnlockSolution Inc in the package you received. For Trade-In, this may include software, accessories, adapters, and manuals. Failure to include any items you told us about when the offer was calculated, or sending us a Product which does not match your original description, may impact the final value of your Product and may result in a revised offer.

For Products involving Products that store files and/or personal data on hard drives, memory chips or the like, you must back up and store any data you wish to keep from your Product and remove any personal information from the Product before you send your Product to us for Trade-In. Likewise for Products you Purchase from UnlockSolution Inc and returned to UnlockSolution Inc in accordance with this Agreement, you agree to remove any such data from the Product prior to returning the Product to UnlockSolution Inc. UnlockSolution Inc standard practice is to remove all such data from the Product; however, UnlockSolution Inc makes no guarantee that it will do so. By sending UnlockSolution Inc the Product, you agree to release us from any claim as to the Product, the data stored in such Product, or any information on any media used in conjunction with the Product and which you send to UnlockSolution Inc (whether in connection with a Trade-In or a Purchase), or for such data's security, integrity, confidentiality, disclosure or use.

Your Trade-in Product must be received by UnlockSolution Inc within thirty (30) days after you accept the original offer provided by UnlockSolution Inc and complete the check-out process on the UnlockSolution Inc Website (the "Delivery Period") or the offer shall automatically expire. Packing and shipping recommendations provided to you by UnlockSolution Inc should be followed in order to avoid possible damage to or loss of the Product in transit. UnlockSolution Inc will inspect all Products that are received. UnlockSolution Inc has the option to accept or reject the Product, including without limitation, to reject any Product not conforming to the description you provided to us, any Product modified in such a way that it no longer conforms to the original factory specifications, any Product no longer complying with applicable laws or regulations (e.g., FCC rules, etc.) and/or any Product damaged or lost in transit. If UnlockSolution Inc rejects the Product for any of these reasons, the original offer automatically expires and is rescinded.

UnlockSolution Inc reserves the right to revoke the original offer and provide a revised offer for the Product if: (a) the Product and/or materials are not as described, (b) the Product is received by UnlockSolution Inc after the Delivery Period, and/or (c) UnlockSolution Inc receives Product(s) that are different from those identified when your offer was calculated. As described above, UnlockSolution Inc typically honors the offer price you receive for your Product on the UnlockSolution Inc Website for a period of thirty (30) days; sometimes for a longer period of time in connection with a temporary extended price-lock offer (each a "Price-Lock Offer"). Notwithstanding any Price-Lock Offer, UnlockSolution Inc always reserves the right to recalculate the original offer price and provide a revised offer for the Product if, during the Price-Lock Offer period, the market price for your Product has declined by more than thirty percent. UnlockSolution Inc shall determine the market price during such applicable period and whether there has been any such decline in its sole discretion. If you elect not to accept the recalculated offer price, your Product will be returned to you.

In the event UnlockSolution Inc recalculates the offer it provided for the Product after it has been received and inspected for Trade-In, as described above, you shall have the option of accepting or rejecting the new offer. If you accept the new offer, you will be paid in normal course and in accordance with these service terms. If you reject the new offer, UnlockSolution Inc will return the Product to you at the address from which it was originally sent. UnlockSolution Inc will give you a period of fifteen (15) days after UnlockSolution Inc presents you with a recalculated offer via email at the address you provided to accept or reject the new offer (the "New Offer Period"). UnlockSolution Inc will also remind you of the outstanding new offer two more times during the New Offer Period. However, if the new offer is neither affirmatively accepted nor rejected by you during the New Offer Period, the new offer will be deemed to have been accepted by you and you will be paid the new offer price in the normal course and in accordance with these service terms. For the avoidance of doubt, your acceptance of the original offer and/or any new offer is final and you may not change your mind later about accepting such offer.

From time to time, UnlockSolution Inc may choose to run a promotion whereby UnlockSolution Inc will NOT recalculate your original Trade-In offer after Product inspection (the "Trade-in Price Promise Promotion"). Under the Trade-in Price Promise Promotion, your Product's original Trade-In offer will only be honored, if you have not violated any of the terms of this Agreement and:

• Product is not reported lost/stolen;
• Find My iPhone or find my device feature is turned "off" on the Product;
• You accurately represented the make, model, storage capacity, carrier, and condition of the Product when the original Trade-In offer was made;
• The Product is in the same condition as when the original Trade-In offer was made;
• The value of the Product's original Trade-In offer and potential recalculated offer, after inspection, is within the greater of fifteen dollars ($15) or fifteen percent (15%) of each other; and
• Your Product's potential recalculated offer after inspection is over $0.

UnlockSolution Inc reserves the right, in its sole discretion, to refuse, cancel, or modify the Trade-in Price Promise Promotion without notice. Each customer is limited to five (5) Trade-in Price Promise Promotions per calendar year.

Once you send UnlockSolution Inc your Product for Trade-In, UnlockSolution Inc cannot and does not guarantee that it will be able to honor any request for return of the Product and/or any data or information contained in such Product. Of course, if UnlockSolution Inc rejects the Product or you do not accept any new offer for the Product pursuant to Sections 9 and 10 ("Return Circumstances"), your Product will be returned to you as set forth in Sections 9 and 10.

You remain responsible for the risk-of-loss for the Products sent to UnlockSolution Inc for Trade-In until delivery of the same to UnlockSolution Inc. You are responsible for any damages that may occur to your Product while in transit. UnlockSolution Inc is responsible for risk-of-loss when it opens the packaging containing your Product and ceases in the event UnlockSolution Inc returns your product to you for any reason. For the avoidance of doubt, in such event, risk of loss will be transferred to you once UnlockSolution Inc delivers the package to the carrier for return to you and you will bear the risk-of-loss while the Product is in transit.

If you return a Product to UnlockSolution Inc that you Purchased, you are responsible for the risk-of-loss for the Product until UnlockSolution Inc receives the Product. You are responsible for any damages that may occur to the Product while in transit back to UnlockSolution Inc.

Title to the applicable Product sent to UnlockSolution Inc for Trade-In passes to UnlockSolution Inc upon UnlockSolution Inc acceptance of the Product for the original offer or the new offer, as applicable. If there is a Return Circumstance, title shall not pass and shall remain with you.

Any offer by UnlockSolution Inc for your Product for Trade-In is non-transferable and not redeemable for any other consideration other than what is offered by UnlockSolution Inc.

You agree to comply fully with all import and export laws, regulations, rules and orders of the United States, or any foreign government agency or authority, and that you will not directly or indirectly transfer any Product without proper authorization from the U.S. and/or foreign government. You bear responsibility for and assume all expenses relating to your compliance with the described laws, regulations, rules and orders, and for obtaining all necessary authorizations and clearances in order to convey any Product to UnlockSolution Inc in connection with a Trade-In, including without limitation, valuation, classification and duties applicable with the import of any goods.

From time to time, and at UnlockSolution Inc sole discretion, UnlockSolution Inc may offer promotional programs as an incentive to customers. Promotions applicable to payments are applied as an increment to the final value of a customer's Product, but they are not considered a change in that final value. Promotional programs have explicitly defined terms, including but not limited to, expiration, usage per person and per transaction, and other limitations and restrictions. Unless otherwise stated, promotions must be applied by you before checkout. For the avoidance of doubt, once checkout is completed, promotions cannot be applied to the same transaction. UnlockSolution Inc reserves the right, in its sole discretion, to cancel or refuse promotions.

UnlockSolution Inc makes every effort to ensure the accuracy of all information you receive in relation to your Product. From time to time, however, there may be typographical errors, technical inaccuracies, pricing or other errors or omissions. As such, UnlockSolution Inc reserves the right, at any time prior to payment, to: (a) Correct an error. (b) Change the offer or cancel the Purchase prior to your receipt of the Product. In the event the Product has already been sent to UnlockSolution Inc for Trade-In, the changed offer will become a New Offer subject to the processes set forth in Section 9 and Section 10. Otherwise, the changed offer will be a re-issued original offer, which you may accept or reject. (c) Void a transaction. If the Product was already sent to UnlockSolution Inc, UnlockSolution Inc will be deemed to have rejected the Product resulting in a Return Circumstance subject to Section 12.

Please refer to our Privacy Policy for information about how we collect, use and disclose information about you.

You agree to transact with us electronically, including without limitation, agreeing to terms and conditions or offering to sell your Product by electronic means. You authorize UnlockSolution Inc to provide you with terms and important notices about UnlockSolution Inc and your transactions to an email address you provide to us or by posting notices on an applicable page (or my account area) on www.UnlockSolutionInc.com. It is your duty to keep your email address accurate and up to date and to maintain a valid email address and to ensure that emails we send you are not filtered or stopped by spam filters or other types of email blocking functionalities. If you no longer desire to transact electronically with us, you may no longer use the UnlockSolution Inc Websites. You can retrieve and review this Agreement by clicking on the "Legal" link at www.UnlockSolutionInc.com.

You are responsible for obtaining at your own expense all equipment and services needed to access and use the UnlockSolution Inc Websites and the UnlockSolution Inc Services, including all devices, Internet browsers and Internet access. If you access the UnlockSolution Inc Website and the UnlockSolution Inc Services through a mobile or wireless device, you are responsible for all fees that your carrier may charge you for data, text messaging and other wireless access or communications services.

By using UnlockSolution Inc Websites, you agree not to (i) access any of the UnlockSolution Inc Services by any means (including, without limitation, by use of scripts, web crawlers or similar methods) other than through the user interface provided by UnlockSolution Inc; and (ii) engage in any other activity that interferes with or disrupts the UnlockSolution Inc Services or performance of the UnlockSolution Inc Websites.

This section ("Text Message Terms") applies to your participation in one or more of UnlockSolution Inc text messaging programs (the "Program"). Your participation in the program constitutes your express consent to receive recurring and nonrecurring automated text messages (e.g., SMS and MMS) at the mobile number you provided, including text messages that may be sent using an automatic telephone dialing system.

The Program may include recurring and nonrecurring text messages relating to promotions, products, your orders, cart reminders, transactional communications, requests for customer feedback and customer experience reviews, and information that we think will be of interest to you. Message frequency varies. UnlockSolution Inc reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent text messages. Consent to receive automated marketing text messages is not a condition of purchase or trade-in. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. Not all mobile phone carriers and not all mobile devices or handsets may be supported, and our text messages may not be deliverable in all areas. UnlockSolution Inc reserves the right to add or remove mobile phone carriers from the Program from time to time.

You may opt out of the Program at any time. If you wish to unsubscribe, text STOP, UNSUBSCRIBE, CANCEL, END or QUIT to any text message sent from us. After texting us STOP, you will receive one additional message confirming that your request has been processed. You understand and agree that alternative methods of opting out, such as using alternative words or requests, may not be recognized by UnlockSolution Inc as an unsubscribe request and that UnlockSolution Inc and its service providers will have no liability for failing to honor such requests.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that if we have provided you with such notice, any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that UnlockSolution Inc, our service providers and the mobile phone carriers will not be liable for failed, delayed, undelivered or misdirected text messages, including any information contained therein, sent in connection with the Program, any errors in such text messages, and/or any action you may or may not take in reliance on the text messages or Program.

You can see our Privacy Policy to determine how we collect and use your personal information.

You agree to indemnify, defend, and hold harmless UnlockSolution Inc and the UnlockSolution Inc Parties from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation or breach of any terms under this Agreement. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with our defense of such claim.

This Agreement constitutes the entire agreement of the parties with respect to the subject matter hereof. The captions are used only as a matter of convenience and are not to be considered a part of this agreement or be used in determining the intent of the parties to it. No waiver by UnlockSolution Inc of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Sections 6, 8, 12, 14, 16, 19, 20 and 23 through 31 shall survive termination of this Agreement.

The UnlockSolution Inc Websites and any correspondence related to a transaction may contain typographical errors or other errors or inaccuracies and may not be complete or current. UnlockSolution Inc therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update the Content at any time without prior notice. UnlockSolution Inc does not, however, guarantee that any errors, inaccuracies, or omissions will be corrected.

UnlockSolution Inc reserves the right to modify this Agreement at any time. If you do not agree to the changes, you may discontinue using the UnlockSolution Inc Websites and/or the UnlockSolution Inc Services. Your continued use of any UnlockSolution Inc Website and/or UnlockSolution Inc Services after any such changes take effect constitutes your acceptance to such changes. Each time you submit a Product for sale to UnlockSolution Inc, you reaffirm your acceptance of this Agreement as in effect at the time of such use. You are responsible for reviewing this Agreement each time you use the UnlockSolution Inc Websites and/or the UnlockSolution Inc Websites.

Any dispute arising from this Agreement, or your use of the UnlockSolution Inc Services will be governed by and construed and enforced in accordance with the laws of California except to the extent preempted by U.S. federal law, without regard to conflict of law rules or principles (whether of California or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any dispute between the parties that is not subject to arbitration and cannot be heard in small claims court will be resolved in the state or federal courts in the County of San Diego, California.